Legal
Last updated: May 14, 2026
Welcome to Hoard. These terms ("Terms") govern your use of tryhoard.com, the Hoard desktop application, the Hoard MCP server at mcp.tryhoard.com, and any other software or service we provide (collectively, "the Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Hoard is operated by the company doing business as Hoard ("we", "us", "our"). If you have questions about these Terms, email support@tryhoard.com.
You must be at least 16 years old and able to enter into a binding contract to use the Service. You may use Hoard on behalf of a business, in which case you represent that you are authorized to bind that business to these Terms.
Hoard is built for online sellers of trading cards, collectibles, and related products (including but not limited to sealed product, accessories, playmats, and supplies). You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
Hoard is software that helps you manage inventory, prices, and sales across the marketplaces you sell on. We provide automation tools (pricing rules, sync workflows, AI assistants, repricing). We do not:
Hoard is independent of TCGplayer, eBay, and any other marketplace. We are not affiliated with, endorsed by, or sponsored by those platforms. Trademarks belong to their respective owners.
Hoard executes automations you choose to enable. Every pricing rule, every repricing run, every sync schedule, every AI assistant action, and every default you accept is a decision you make — we provide the tools and you decide whether and how to use them. The outcomes of your automations belong to your business.
You acknowledge and agree that we are not liable for, and you are solely responsible for:
Defaults are starting points, not recommendations. We pre-fill suggested configurations to make onboarding faster; those defaults reflect typical sellers, not your business. You should review every default before relying on it, and you remain responsible for the outcomes whether you change the default or not.
Use of Hoard's pricing, repricing, or inventory automation is at your sole risk. If you do not want Hoard to act on your store, do not enable the corresponding automations.
Hoard ships software that runs outside the browser: Hoard Desktop (a local application installed on your machine) and the Hoard Agent (a background worker that performs sync and price-upload tasks). These clients are part of the Service. Your use of either client constitutes acceptance of these Terms.
The Desktop client and the Agent are delivered "as is". We may release new versions of either client at any time. Workflows, configuration formats, network protocols, file paths, marketplace integration paths, and the behavior of either client are subject to change between versions. We do not guarantee that any specific version of the Desktop client or the Agent will continue to function over time — including against the Hoard server, against any marketplace API, or against your local environment.
If you decline an update, refuse an automatic update, modify either client, or continue to run a superseded version, you accept that the version you are running may stop working without notice. We have no obligation to support, debug, patch, or maintain backwards compatibility for any version other than the current one we publish, and we may discontinue server-side compatibility for older versions at our discretion. You remain free to use whichever version you choose; that choice is yours and the consequences of running it belong to your business under Section 3.
You agree to use the Service only as expressly permitted by these Terms and only in ways that respect the integrity of the Service, our other users, and the marketplaces Hoard connects to. In particular, you agree not to do any of the following:
Lawful and contractual use.
System integrity.
API and data integrity.
Account integrity.
Market integrity.
These restrictions apply to anyone acting on your behalf, including employees, contractors, AI assistants, integrations, and any third-party agent you authorize. A violation by anyone acting under your account is a violation by you.
We may investigate suspected violations and may suspend, throttle, or terminate accounts that violate these rules, with or without notice, as further described in Section 10.
Your data. You own the inventory, pricing rules, sales records, customer data, and other business data you put into Hoard. We operate the Service on your behalf, and we use your data only as described in our Privacy Policy. You can export your data and delete your account at any time from your account settings.
You grant us a limited, non-exclusive license to process your data solely to provide, maintain, and improve the Service. This license ends when you delete your account.
Our data. We own the Service itself — the software, source code, models, prompts, embeddings, API specifications, derived analytics about Service performance, and any aggregated or anonymized usage data we compute from operating the Service. Insights, rankings, recommendations, and other content Hoard generates from running the Service belong to us, even when they describe your business; you receive a royalty-free license to use those outputs within your business for as long as you have an active account. No transfer of our intellectual property occurs by your use of the Service.
Hoard exposes a Model Context Protocol (MCP) endpoint at mcp.tryhoard.com that lets AI assistants (Claude, ChatGPT, Codex, and similar) read and operate on your Hoard data with your permission. AI assistants are one form of the automation described in Section 3 — the same allocation of responsibility applies. When you connect an AI assistant:
AI assistants are non-deterministic. Their outputs may contain errors, may produce unexpected workflows, and may interact with your pricing rules in ways neither you nor we predicted. We are not liable for the consequences of any decision an AI assistant makes on your behalf within the Service, whether instructed by you or inferred by the assistant.
Some Hoard features require a paid subscription. Plans, prices, and trial terms are listed on the pricing page. Subscriptions auto-renew at the end of each billing period unless cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
Payments are processed by Stripe. We do not store your card number or billing details directly — those stay with Stripe. By providing payment information, you agree to Stripe's own terms.
We do not currently take a percentage of your marketplace revenue. If we introduce revenue-based products in the future, those will be opt-in and priced separately.
If you are within your free trial, you have not been charged. After the trial, you can cancel at any time to stop the next renewal. If you believe you were charged in error, email support@tryhoard.com and we will review in good faith.
You can delete your account at any time. When you do, we permanently delete your data as described in the Privacy Policy.
We reserve the right to refuse, suspend, or terminate service, at our discretion and with or without notice, including (without limitation) where we reasonably believe an account presents a security, legal, reputational, or operational risk; where an account materially breaches these Terms; where continuing to provide service becomes unlawful or commercially impractical; or where required by a marketplace, payment processor, or regulator. Where practical, we will give reasonable notice and a chance to cure.
If we terminate a paid account without cause, we will refund any prepaid unused portion of your subscription. Suspension or termination does not waive any other right or remedy available to us. Sections that by their nature should survive termination (including Sections 3, 6, 11, 12, 13, 14, 16, 17, 18, 19) survive termination of these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
We do not warrant that the Service will be uninterrupted, error-free, or that pricing decisions made through the Service will produce any particular financial outcome. You are responsible for the prices you set, the rules you configure, the automations you enable, the defaults you accept or change, and the actions any AI assistant, agent, or integration takes on your behalf.
Neither party is liable for any failure or delay in performance under these Terms (other than your obligation to pay fees that have accrued) to the extent caused by events beyond the party's reasonable control, including acts of God, natural disasters, fires, floods, earthquakes, pandemics, epidemics, public-health emergencies, war, terrorism, civil unrest, riots, strikes or other labor disturbances, government or regulatory action, embargoes, sanctions, internet or telecommunications failures, denial-of-service or other malicious attacks against the Service or upstream providers, cloud-provider, hosting, or DNS outages, payment-processor or marketplace outages, and changes in third-party marketplace policy or API behavior. We will use commercially reasonable efforts to resume performance promptly. We are not liable for losses, including lost sales or lost profits, attributable to any such event.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $50, WHICHEVER IS GREATER.
WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST REVENUE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify and hold us harmless from any claims, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, your violation of any third party's rights, your pricing or inventory decisions executed through the Service, or actions taken by an AI assistant, agent, or integration you authorized.
We may update these Terms from time to time. If we make material changes, we will email active users before the changes take effect. Continued use of the Service after a change means you accept the updated Terms.
No failure or delay by us in exercising any right or remedy under these Terms operates as a waiver of that right or remedy. No single or partial exercise of any right or remedy precludes any further exercise of that or any other right. Waivers are effective only when given in writing by us and only for the specific instance and purpose stated.
If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect. The invalidity of any provision does not affect the validity or enforceability of any other provision.
These Terms, together with our Privacy Policy and any plan-specific terms displayed on the pricing page at the time you subscribe, constitute the entire agreement between you and us regarding the Service. They supersede all prior or contemporaneous agreements, communications, proposals, and representations, whether oral or written, regarding the Service.
No modification of these Terms is binding on us unless made in a writing signed by us or published as an updated version of these Terms under Section 15. Statements, promises, or commitments made by support staff, in marketing materials, in social media, in chat conversations, or in any other informal channel do not modify these Terms unless they appear in such a writing or update.
You may not assign or transfer these Terms or any rights under them without our prior written consent; any attempted assignment without consent is void. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets. Subject to these restrictions, these Terms bind and benefit each party's permitted successors and assigns.
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.
Questions about these Terms? Email support@tryhoard.com.