Pricing questions
How do I test it before committing?
Sign up free and the agent runs a full diagnostic on your store: money on the table, refund trends, and mispriced cards. To let the agent reprice, you subscribe and the first period is billed right away. A 30-day money-back guarantee applies, and you can cancel any time, prorated to the day.
What if I outgrow Diamond?
Past 100,000 listings or a very high order volume, ask for a Vault quote. It's a fixed monthly price, and Hoard never moves you to a higher plan without you choosing it.
Do you take a percentage of my sales?
No. Hoard is a flat monthly rate. Many POS and sync tools charge 2% to 2.5% of your sales on top of a monthly fee. At $15,000 a month in sales, that's $300 to $375 a month before the subscription.
What if I leave?
You can export your full history on the way out: orders, customers, pricing rules, and sync logs. There is no extraction fee or waiting period.
Refund policy?
Go to Account → Billing → Cancel and request refund. We refund the affected period automatically.
Is there a free tier?
Yes. You can sign in, see your inventory, and run the first diagnostic at no charge. The agent and auto-pricing run on Diamond or Vault and need a TCGplayer Level 4+ account. Paid plans are recurring subscriptions billed immediately, with a 30-day money-back guarantee.
What are Spot Checks?
A Spot Check runs one unscheduled sync when you click. It costs 1 credit and is available on every paid plan. Credits are sold in packs and don't expire.
Will Hoard replace what I already use, or sit alongside it?
Either. Some customers use Hoard as their primary pricing tool, and others pair it with what they already have.
How do I know if I need Vault?
Choose Vault above 100,000 listings, or if you sell on multiple marketplaces. Vault has no listing cap, unlimited assistant use, and unlimited Spot Checks on top of the every-4-hour schedule. Enter your email in the Vault form on this page. We send a sign-in code, read your order and inventory volume, and calculate a fixed monthly price.
