Pricing questions
How do I test it before committing?
Sign up and you're in — no waitlist, no wave. Start free and the first thing the agent does is a full diagnostic on your real store: money on the table, refund trends, mispriced cards. To turn the agent loose on pricing you subscribe, and we bill the first period right away. If the number isn't worth chasing, you're covered by the 30-day money-back guarantee — cancel anytime, prorated to the day.
What if I outgrow my plan mid-month?
Upgrade and we prorate. Downgrade and we credit. Hoard never auto-bumps you up to a higher tier without you choosing it.
Do you take a percentage of my sales?
No. We're a flat-rate tool, not a marketplace. Your sales are between you and your buyer.
What if I leave?
Your data leaves with you. You can export your full history — orders, customers, pricing rules, sync logs — on the way out. There's no extraction fee, no waiting period, no last-minute negotiation. The numbers were always yours.
What support comes with each plan?
Gold and Platinum use the docs, the changelog, and the community. Diamond adds direct human support during business hours. Vault has a dedicated channel and a line straight to the founder.
Refund policy?
Self-serve and relaxed. Account → Billing → Cancel and request refund. We refund the affected period automatically — no email back-and-forth.
Is there a free tier?
Yes, to a point. You can start free, sign in, and see your inventory and the first diagnostic at no charge. The agent and auto-pricing run on the paid tiers and need a TCGplayer Level 4+ account. Paid plans are charge-now recurring subscriptions billed immediately, backed by a 30-day money-back guarantee — cancel anytime, prorated to the day.
What are Spot Checks?
A Spot Check fires one unscheduled sync the moment you click — useful when a card just spiked, when you see a competitor repricing, or when an event drops mid-day. Available on every paid plan. 25 for $19, 100 for $59. They don't expire.
Will Hoard replace what I already use, or sit alongside it?
Either, depending on you. Hoard's job is the agent work: running your strategy across your store, pricing and fulfillment both, tracking repeat buyers, catching spikes, rollback. Some customers use Hoard as their primary pricing tool; others pair it with what they already have.
How do I know if I need Vault?
If you're above 25,000 listings, running across multiple marketplaces, or your store has employees pricing inventory by hand, book a 15-minute call. Vault is custom-built around your store — event-triggered syncs on top of the every-4-hour baseline, no listing cap, dedicated support. We'll quote you on the call.
Ditch the spreadsheet.
Sign up and you're in — email, a 6-digit code, done.
Your seller login stays on your own machine · Hoard never asks for your password
