TCGplayer customer management.
Recognize repeat buyers.

Hoard brings your synced TCGplayer order history, repeat buyers, customer notes, and buyer ratings into one view. Set your own private 1–5-star rating, then check that context before packing an order or reviewing a refund.

The buyer matters.

Every seller remembers a few names: the collector who buys exclusive vintage foils, the regular who never causes trouble, the buyer who keeps asking for replacements.

Hoard puts that context next to the order, so the person packing can make the right call without asking around or digging through old reports.

Learn more about order tracking in the help center

VIPHigh-value repeat buyer. Pack carefully and keep the experience clean.

LoyalComes back often. Worth recognizing before the order leaves.

NewFirst order. No baggage, no assumed history.

ProblemRepeated refunds or replacements. Slow down and review.

Separate regulars from refund patterns.

Hoard reads order history and gives your team plain signals: first-time customer, repeat buyer, VIP, refund watch, or problem buyer. No CRM ceremony. No separate spreadsheet. Customer signals sit in the same operating layer as the rest of the TCG seller software stack, not a bolted-on CRM. The same layer also handles consignor accounts, so outside inventory doesn't need a separate system either.

Use those signals to take better care of the buyers who keep coming back, and to spot repeated refund behavior before it looks like another one-off surprise.

New first purchase; pack normally and start the history
Repeat multiple orders; useful context for the packing desk
Loyal consistent buyer with a clean order history
VIP high-value buyer who deserves extra care
Problem repeated refunds, replacements, or review-worthy history

See the pattern before the next package goes out.

A refund report tells you what already happened. Customer history tells you whether it keeps happening with the same buyer.

That context changes the next decision: take care of a good repeat customer, or pause before sending another replacement to someone with the same issue over and over.

Repeat refundersMultiple refunds inside 30 days.

Replacement patternSame buyer, same complaint, repeated requests.

Clean VIPsHigh-value repeat buyers with no refunds.

For "those" buyers.

Leave internal notes on customers for the next time you're handling their cards or to remember how a dispute was handled.

Rate a buyer yourself, too. Hoard can suggest a score from captured history, but your manual rating takes precedence. It is for your own order review, not public feedback sent to TCGplayer or shown to the buyer.

VIP: add rigid protection for high-value singles.

Condition-sensitive: check LP/NM notes before packing.

Refund watch: review buyer history before sending a replacement.

Common questions

How can I recognize repeat TCGplayer buyers?

Hoard groups your synced orders by buyer and shows order counts and repeat-buyer signals. The history available depends on what has synced and your plan’s retention window.

Can I leave notes for the next order?

Yes. You can save internal customer notes so your team can review packing preferences or previous dispute handling when that buyer orders again.

Can I give a buyer my own rating?

Yes. Open their customer record and choose 1–5 stars. Your rating overrides Hoard's suggested score until you clear it. It stays inside Hoard; the buyer does not see it, and it does not affect their TCGplayer feedback.

Does a buyer rating prove a refund claim is invalid?

No. Ratings summarize captured order, feedback, and refund signals; they are context for review. Check the individual order and buyer’s explanation before deciding how to respond.

What should I check before responding to a repeat buyer?

Review their recent orders, your team’s notes, and any captured refund or feedback history. Use that context to understand the current request rather than assuming every repeat order needs the same response.

Start reviewing customers today.

Repeat buyers, VIPs, refund patterns, problem customers, notes, and recent orders in a single dashboard.

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TCGplayer customer management.Recognize repeat buyers.