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✓This $3M-a-year TCGplayer store handled 40% increase in order volume in two months with the same five-person back-of-house team, without longer days. Here's how Hoard helped:
✓✓✓✓Measured from production records, June–July 2026. Pre-Hoard baseline is seller-reported. Single-seller case study: illustrative only, not a forecast or guarantee.
The shop generated about $3M a year on TCGplayer and employed five people in the back of house. It shipped a couple hundred orders on most days, with more volume on weekends and new-set releases. During the two tracked months, the team shipped 12,890 orders.
For years, the team used a paper-based pull process: printing orders, assigning each stack to an available worker, and walking the singles cabinet. It worked at a smaller scale, but higher volume would have required another hire or longer days.
A printed slip gave a newer employee only a card name and number. "Shanks (OP01-120)" did not indicate whether the order required the base printing or the more expensive alternate art two rows away.
Because a paper slip does not distinguish foil from non-foil or a base printing from alternate art, pullers must identify the correct printing from memory. When both printings are in the same box, they must choose without that information. Even a small number of errors across hundreds of daily orders can create refund costs.
Buyers usually identified mistakes first, reducing the next TCGplayer payout and returning the card to the case for another fulfillment pass.
New orders continued to enter the print pile while the team pulled, making it difficult to see the remaining work or identify bottlenecks. Card-identification questions interrupted the workflow. Shops typically respond with more staff or longer days, which increases the cost of growth.
The slip does not identify the printing, so an incorrect selection can result in a refund. At this volume, refunds add up.
Hoard reprices this shop's listings every morning, using order and catalog details to identify the exact card on each open order. Those details include the set, printing, foil, condition, and quantity.
Pullers see each card on a phone in cabinet order, so the team does not depend on one experienced employee to remember every variant.
Start a session from Sales > Pulls. Hoard captures every order open at that time, while later sales wait for the next batch. The team then works from a fixed queue.
Hoard prints one QR code for each game; place the codes by the cabinets. Scanning a Magic code opens the Magic queue, while scanning a Pokemon code opens the Pokemon queue. The queues run side by side, so additional help can increase throughput without mixing work between games.
On the phone, each card appears in shelf order with its art, set symbol, foil status, condition, and quantity. Pullers can confirm the card in front of them without relying on memory, then mark it as pulled and continue. This helps new part-time employees keep pace with experienced staff.
Pullers can tap Defer when a card is missing or has the wrong condition or printing. The team reviews the smaller exception pile at the end, without stopping the workflow for each question.
From a laptop, you can view the progress of each queue. When the batch is complete, Hoard prints a shipping slip for the packer. The slip boxes foils and displays 1st Edition in bold. It also includes a subtotal for each game.
Hoard separates tracked packages from plain white envelopes and also supports TCGplayer Direct set order.
Hoard splits each game queue into tracked orders and plain white envelopes, then completes them as separate batches. Pull sheets group orders by game and list tracked orders before PWEs, so the person running labels can take the tracked stack while another person stuffs envelopes. The team does not need to sort orders by shipping method at the end. Read more about PWE vs tracked vs BMWT.
In Direct mode, Hoard uses the set order that TCGplayer Direct uses to store cards. It pulls cards in that order and groups foils together, so cards come off the shelf ready to pack as Direct expects. The team does not need to re-sort cards before boxing them.
The embedded workflow shows a manager view on a laptop and a puller view on a phone. Select cards in the pull to see the handoff.
Over two tracked months, order volume rose 40% while the shop kept the same cabinets and five-person back-of-house team. The team did not add work hours.
Pullers can handle the added volume because they confirm the exact card before picking it.
Accurate picking is one part of a full TCGplayer fulfillment workflow. It lowers the store's TCGplayer refund rate, and it depends on clean TCGplayer inventory management so every sold card stays findable.
Vault is Hoard's plan for shops moving this volume. Book a call with a founder to review your current fulfillment and see Visual Pull run on your own orders.
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