Running a TCGplayer store with employees

Which jobs employees usually take

What to give an employee and what to keep owner-only

Hoard has two roles, Owner and Staff. Staff can scan, use Quick Add, shelve cards, publish their own stock, and run pulls. Staff cannot reach pricing, Settings, billing, orders, or the dashboard.

Each employee has their own login with email and password, a magic link, Google, or Discord. Staff see their own scans, drafts, and volume. The owner sees everyone's. When someone leaves, Disable signs them out on their next request.

Employee logins are included on Diamond ($299 a month, no per-seat fee). See pricing. Setup steps: Team overview, invite an employee, sign in with Google, and sign in with Discord.

Training a new puller

A pull session prints a QR cover sheet. The puller scans it with a phone or tablet and sees a picture of each card in the order you set for your cabinets. There is no app to install and no login.

A new employee can match an image instead of reading set codes and condition abbreviations. See mis-pick prevention and the TCGplayer pull sheet guide.

Seeing who did what

• Team volume: cards added per person over 7, 30, or 90 days.
• Intake history: on each card, who scanned or added it.
• Sync feed: Quick Add batches appear with the person's name.
• Pull wrapup and recap email: for each game, split into PWE and Tracked, orders, cards, time per order, time per card, and who pulled it. The email, when turned on, goes to the employee who ran the pull with you copied.
• Pull times report: 7, 30, or 90 days by game, plus each puller next to the store average for the same game and type. It is on every plan.
• Team volume Pulls table: orders, cards, and average time per order for each person.

The pull sheet asks "Who's pulling?" Pullers tap their name, type one under "Someone else", or tap "Skip for now". The phone or tablet remembers the choice for 30 days, and staff signed in to Hoard are recorded automatically. The puller is recorded when someone taps Mark done, so if two people work one game, whoever taps it gets the credit. Pulls from before this release have no puller.

Setting a pull baseline

Open Pull times from Sales, then Pulls. Pullers by game shows each person next to the store average for the same game and type, and tapping a name shows how their pace changes week to week. If the store averages 14 seconds per card on One Piece PWE and one puller averages 25, start your coaching with them. This is an example, not customer data. Set that average as the target for new hires and train against it. Staff see only their own times, under "Your pull times".

For intake, see tracking which employee added inventory and the docs page on what each employee added.

Results from one store

One $3M-a-year TCGplayer store used visual pulls with the same five-person back-of-house team. Over two months, order volume rose 40%. One Piece pulls went from about 3.5 minutes to 75 seconds per order, and refund complaints fell about 40%. This is one store, so your numbers will differ. See the visual pull case study.

Limits

• One Hoard account is one store. There is no multi-location inventory. A person who works at several stores can belong to each and use Switch store.
• There are two roles, Owner and Staff. You cannot set custom permissions.
• Google and Discord are the only third-party sign-ins.
• Hoard does not tie a refund or mis-pick to the person who pulled the order. Timing is per game queue, not per order.

For sign-in, see TCGplayer multiple users. To compare tools, see tools for TCG stores with employees. Mis-picks that reach customers become refunds.

Common questions

Can I add employees to my TCGplayer store with Hoard?

Yes. The owner invites each employee by email from Settings. Employee logins need the Diamond or Vault plan.

What can an employee see in Hoard?

Staff can scan, use Quick Add, shelve cards, publish their own stock, and run pulls. They cannot reach pricing, Settings, billing, orders, or the dashboard.

Does a puller need an account?

No. A puller scans the QR code on the pull sheet with a phone or tablet and sees card images. No app and no login are needed. The sheet asks who is pulling, and the puller can tap a name or skip.

How much does it cost to add employees?

Diamond is $299 a month with no per-seat fee, so more employees do not change the price.

Can I see which employee made a mistake?

Hoard shows who scanned or added each card and who pulled each game, with their time per order. It does not tie a mis-pick or refund to the puller.

Can I run two locations from one Hoard account?

No. One account is one store. A person who works at several stores can belong to each one and switch between them.

Source: Hoard pricing and the visual pull case study, a single store, as of October 2026.